Looking for a specific booking?
Track a booking with your reference and email, or reply to your confirmation email and we will pick it up from there.
Do I need to provide water or power?
No. The van is self-contained — it carries its own water, power and wastewater reclaim. It needs a legal parking space beside the vehicle and nothing else. No tap, no outlet, no hose.
Where does the dirty water go?
It is reclaimed on the van and disposed to sanitary sewer, never to a storm drain. Storm drains run to creeks and the ocean, and putting wash water down one is illegal in most of the places we work.
When am I charged?
When the work is finished, not when you book. You save a card at booking through Stripe and nothing is taken then. On larger bookings a deposit may apply, and if it does it is shown before you confirm.
How far in advance do I need to book?
At least 12 hours, so the job can be offered to a detailer and accepted. Beyond that, book as far ahead as you like.
Will you tell me exactly what time you are coming?
You get a one-hour arrival window rather than a fixed minute, and a text when your detailer is on the way. Traffic is real and we would rather give you a window we can keep.
Can you work in an underground or gated car park?
Usually yes, but tell us when you book. Height limits, gate codes and tight bays all change how the job is planned, and it is much easier to know beforehand than to have a detailer discover it.
Do I have to be there?
No, as long as the detailer can reach the vehicle and get into it if the interior is being done. Plenty of customers leave the keys and go to work.
What if it rains?
Most jobs go ahead — the work is done in a covered setup or the weather is simply not a problem. If conditions make the work impossible or unsafe we will tell you and rebook, at no cost.
Which package should I book?
Refresh for a car that is washed regularly and just needs sharpening up. Complete for a car that is genuinely used and needs the interior done properly — it is what most people book. Executive when it has not been done in a long time, or before you sell it.
Can you get rid of pet hair, smells or hazy headlights?
Yes, those are add-ons that join any suitable package on the same visit. Odour treatment and gloss enhancement need Complete or Executive as the base, and the booking form will tell you that rather than a detailer telling you at the door.
Do you come to my area?
Put your postcode into the checker on any city page and it will tell you honestly. If we are not there yet you can join the waitlist, and demand is genuinely what decides which city opens next.
How do I change or cancel?
Reply to your confirmation email. Free up to 24 hours before your window; later than that we may charge a late-cancellation fee of up to 25% of the subtotal, though we would much rather you told us what happened.
Something was not right. What now?
Email hello@donedetail.ca within 48 hours with your booking reference and photographs. If we got it wrong we come back and put it right; if that is not possible we refund the affected part of the job.
Is there a phone number?
No, and that is deliberate. Everything runs through email and text so there is always a written record of what was agreed, which protects you as much as us. Email hello@donedetail.ca and a person reads it.
Still stuck?
Email hello@donedetail.ca. Include your booking reference if you have one — it is the fastest way to get a straight answer.